Return Policy
Your satisfaction is the slhair.com factory store's mission. If you are unsatisfied with your hair, please make sure to contact us by email or call us first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( not cut ), original curl pattern(undispersed )
Details As Below:
1. How Do I Make a Return?
Easy: email us at support@slhair.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund. All items must be returned in their original, factory condition (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
Note: We highly recommend shipping your set via a track able shipping option, as that can greatly expedite the process.
2. What is the Return Period ?
We will provide a refund period on unopened hair within (30) days of the date that you receive your hair.
3. Do I Have to Pay for the Shipping of My Return?
If the returning is due to our problems (Such as: Quality problem of products) or defective products (this happens when the products is incorrect, damaged by carrier or defective in another way), we will accept to return and get the full refund, maybe you need to pay for shipping fee first kindly (USPS shipping way is better), we will refund you order amount and shipping fee, after we receive the returning hair.
For customer remorse: If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), all items must be returned in its original, you must contact us for returning within 30 days of receiving, pay for the return shipping fee by yourself. Then we will refund your order amount after we receive the returning hair.
4. May I Return My Hair on Hairsmarket.com Without Contacting Seller?
No. You must contact the online seller prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. When Will I Receive My Refund?
A full refund will be provided to the original method of payment after we have received, inspected, and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 -5 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. How May I Contact You?
You may contact us by email at support@slhair.com. We always guarantee a response within 24 hours and will be happy to help you!
Cancellation & Exchange:
We can accept changes or cancel the order before your order is shipped out.
After the order is shipped out, you need to be charged at least $20 handling fee to exchange it or cancel the order. If you can accept a handling fee, contact with seller online to help you.
Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history;
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
Potential fraudulent or criminal activity.
The incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.
Returning Address: (You need to contact us prior to sending your return
If you have any questions, please feel free to email us (support@slhair.com) on our website: slhair.com